At XplodedThemes, we want you to be fully satisfied with the products and services you purchase from us. If you have any questions, concerns, or problems, please let us know. Open a ticket on our support platform and we will be happy to help you.
Although all our products can be tested by visiting our demos and we offer a free version for most of our plugins that can be installed and tested on your site, if for some reason a product is not working on your site and we are not able to make it work for you, we want to make things right. Within 30 days of purchase, XplodedThemes will reimburse the full price paid on request.
Refund requests are to be sent via ticket to our Support Help Desk. In order to receive a quick answer, please let us know that you would like a refund, with a clear explanation of why you are not happy. We love to know where things went wrong or how we can improve our work. No refunds are provided after 30 days of your date of purchase.
No refunds are provided for:
- Products that are working as expected without any issues
- License renewals for which you can cancel anytime the automatic payment at the deadline directly from your My Account page;
- Requesting a refund for the same product twice.
Payment of refunds
Your request will be processed and refunded automatically to your credit card or original method of payment. This generally takes up to 7-10 working days since your request has been approved.
Late or missing refunds (if applicable)
If you have not received a refund yet, first please check your bank account again, than contact your credit card company, It may take some time before your refund is officially issued. If you have done all of this and you still have not received your refund, please contact us. Thank you for purchasing our products.