Refund Policy
Refunds Request
All our products can be tested by visiting our demo site, and we also offer a 14-day trial for all our plugins, so you can install and test them directly on your site.
We stand behind our plugin’s quality, and your satisfaction with it is important to us. If you experience problems with the plugin, we will be happy to provide a full refund within 30 days of the original purchase date. Refunds will be offered at our sole discretion and must meet the below conditions.
Refunds must meet all the following conditions fully:
- You are within the first 30 days of the purchase of the plugin. No refunds will be granted otherwise.
- Your issue(s) derives from not being able to install the plugin properly or get the plugin to perform its basic functions.
- You have already attempted to resolve your issue(s) with our support team by opening a support ticket.
- Refunds will not be granted for license renewals for which you can cancel anytime the automatic payment before the deadline directly from your My Account page.
- Refunds will not be granted for missing feature(s). If you are not sure if we support a specific feature, please contact us first.
- Issues caused by conflicts with 3rd party plugins, themes or other software will not provide grounds for a refund.
- Refunds will not be granted if you simply decide not to use the plugin.
By purchasing our products, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions.
Refunds processing time
Your request will be processed and refunded automatically to your credit card or original method of payment. This generally takes up to 7-10 working days since your request has been approved. Please note that we will issue a full refund, excluding gateway fees.
Late or missing refunds (if applicable)
If you have not received a refund yet, first please check your bank account again, then contact your credit card company, It may take some time before your refund is officially issued. If you have done all of this, and you still have not received your refund, please contact us. Thank you for purchasing our products.